Frequently asked questions
Not sure about something? We are here to help. If you cannot find the answer here, our team will reply to you on WhatsApp right away.
Delivery & returns
Everything you need to know before and after receiving your order
How long will it take to receive my order?
We deliver within 24 to 72 hours if the item is in stock*
*Indicative time, depending on the delivery slots available in your area. Deliveries of in-stock products will always be offered within a few days of your order.
Otherwise, lead times range from 4 to 8 weeks for made-to-order products.
The lead time is shown on the product page below the add to cart button, once the variant has been selected.
How much does delivery cost?
Standard delivery: €99
Your item is delivered at the back of the truck, outside your home.
👉 Ideal if you are equipped to carry it into your home.
Comfort delivery: €179
Our delivery team places the item in the room of your choice, on the ground floor or upstairs.
👉 Handy if you would rather not carry or handle the parcels yourself.
Premium delivery: €199
Our delivery team delivers to the room of your choice, unpacks and sets up your item.
👉 Perfect if you want a turnkey experience with nothing to do.
Once your order is placed, we call you to arrange the day and time of delivery together.
Do you deliver upstairs?
Yes, the delivery service can carry your sofa upstairs, even without a lift, as provided for in the delivery options. Make sure you select the type of delivery you want (at the back of the truck, delivery upstairs, delivery + assembly).
Additional charges for a furniture lift may apply if access to your home is difficult.
Do you offer home assembly?
Yes, assembly is offered by our delivery team:
Make sure you select the type of delivery you want (Delivery + assembly).
Can I return my product?
You can return your order within 14 days if:
- The item was in stock when you ordered.
- It is in perfect condition
Return costs are at your expense. To find out more, see our terms and conditions of sale.
Order
From cart to delivery, how does it work?
Will I be contacted after my order?
Yes, once your order is placed, we call you to arrange a delivery slot. You are kept informed at every step.
Can I pay on delivery?
Yes, this is possible everywhere in Belgium. A 10% deposit is paid online, then you pay the delivery driver directly once you have received the product.
Can I cancel my order?
If your order has not yet been shipped, you can cancel it by contacting us via WhatsApp or our form, in accordance with our cancellation and returns policy.
Will I receive an invoice?
Yes, your invoice will be sent to you automatically by email the day after delivery.
I have a business, can I get a VAT invoice?
Of course. Let us know when you order or contact us, and we will take care of the formalities.
Products
Information about our models, materials and warranties.
Can your sofas be customised?
Some models can, particularly when it comes to colours.
Please note: customised products cannot be returned.
Where can I see the exact dimensions?
The full dimensions are shown on each product page, in the "Description" or "Technical details" tab.
What are your sofas made of?
Our products are made from quality European materials: wooden frames, durable fabrics, high-density foams... You will find all the information in the product description.
How do I care for my sofa?
A small handheld vacuum for dust, a soft cloth for stains, and you are all set. Avoid harsh products.
How long is the warranty?
All our products are covered by a 12-month warranty against manufacturing defects. A faulty part? We send you a new one, free of charge.
